We’ve all been there. An unhappy customer holds you up while the line of shoppers waiting to pay gets longer and longer. Your stress levels are rising. You need to figure out a way to resolve the situation and get the line moving, or you’re going to have even more unhappy customers to deal with. So, what do you do?
Being able to deal with stressful situations will help you thrive in retail. If you understand why situations can become stressful, you can prepare for them. Once a stressful event develops, it’s useful to know the most effective action to take. And being able to manage and reduce your own levels of stress will help you keep your cool.
By the end of this course, you’ll be able to:
• Recognize why situations become stressful
• Explain how to handle stressful situations
• Implement techniques to manage stress
Why take this course?
Anyone starting out in retail will benefit from taking this course. You’ll learn why stressful situations occur, discover how to deal with them, and learn techniques that will help you handle your own levels of stress.
10 mins | SCORM | Takeaway Tasks