Qualification: BSc, Btech/BE, Any Graduate
Probation: 6 Months
Products: IT-Cloud, MS Technologies, Backup, Server OS
Experience Level: Upto 2 years in IT Infrastructure Support
As an OEM/ Support Partner, Customer Facing Support Engineer you will:
- Participate in an agile, collaborative environment to interact with the valued customers to provide company’s IT support and customer service.
- Impact the customer experience by aiding in the resolution of technical issues
- Interact directly with the customer to understand and troubleshoot issues, collect data, and elicit detailed requirements.
- Work with multiple industry leading software/ cloud vendors in support of multi-faceted customer solutions.