Qualification: MS office proficient, Any Graduate

Probation: 6 Months

Industry: BPO/ Call Centre

Experience Level: upto 2 years in customer service, preferred

Job Description:

  • Engaged in handling calls of Customers & Businesses
  • Provide Customer Service.
  • End to Transaction of Reports.
  • Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
  • Excellent verbal and written communication skills
  • Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls/emails/chats regarding technical issues for end-users.
  • Perform problem cause analysis
  • Resolve customer queries and achieve customer delight.
  • Ability to Identify Opportunity and Implement Process Improvements

 

Job Overview

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