Qualification: MS office proficient, Any Graduate
Probation: 6 Months
Industry: BPO/ Call Centre
Experience Level: upto 2 years in customer service, preferred
- Engaged in handling calls of Customers & Businesses
- Provide Customer Service.
- End to Transaction of Reports.
- Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
- Excellent verbal and written communication skills
- Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls/emails/chats regarding technical issues for end-users.
- Perform problem cause analysis
- Resolve customer queries and achieve customer delight.
- Ability to Identify Opportunity and Implement Process Improvements