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Image Course Description Price Created On Last Updated On categories_ID
Soft Skills(ANMB7) The Capsule shall give you an understanding about the skills, types of skills and importance of soft skills. 99.00 02/02/2021 30/04/2021 17
Candidate Skill Assessment(ANM000) The Assessment is aimed towards running the candidate passed various kinds of questions, which may directly or indirectly play a significant role in the corporate life. 199.00 03/03/2021 07/05/2021 5
Value Selling Boot Camp(ANMC2) This course enables the sales team to master the art of value selling. 499.00 31/03/2021 30/04/2021 19
Problem-Solving(ANMB6) Do you know what the world’s best-selling toy is? No, it’s not some new-fangled, shiny, or high-tech gadget. It’s actually the humble Rubik’s cube! That colourful 3D puzzle with problem-solving at its core. And despite the amount of competition out there, the Rubik’s cube has stood the test of time. See, solving is all about using logic and imagination to make sense of a situation and come up with an intelligent solution. And it’s vital in the business world, too. It encourages you to find fresh perspectives and come up with innovative solutions, so that you can formulate a plan to overcome obstacles and reach your goals. By the end of this course, you’ll be able to: • Define the term “problem-solving” within business • Identify the benefits of effective problem-solving • Demonstrate strategies that can improve your team’s problem-solving skills Why take this course? This course is for leaders of all levels who want to encourage better problem-solving within their teams. No matter what the problem or need your business may be addressing, creative ideas and fresh approaches can often make the difference between a successful company and one that’s unable to keep up with its competitors. 10 mins | SCORM | Takeaway Tasks 99.00 05/04/2021 30/04/2021 17
The Importance of Goal Setting(ANMB8) Setting goals is a great way to get things done more effectively. Whether it’s in or outside of work, having clear goals gives you a purpose, and helps concentrate your mind on the steps you need to take in order to reach them. Whoever you are, and whatever your role, setting relevant and achievable goals will help you become more motivated, focused, and successful. Even lone workers can improve productivity and focus by using goals correctly. By the end of this course, you’ll be able to: • Understand what goals are • Understand the importance of goal setting • Use ‘SMART’ to help with goal setting • Set goals successfully Why take this course? Whatever your role, goal setting will help you to be more successful in the workplace. It’ll help you in your everyday life, too. This course will show you how to identify goals correctly, why goal setting is important, and how to set goals successfully. 15 mins | SCORM | Takeaway Tasks 99.00 05/04/2021 30/04/2021 17
Effective Problem Solving(ANMB2) You’re most likely familiar with this scenario. A difficult issue or unreasonable request comes up during the 5 minutes before the end of your shift. You’re tempted to shoot off the first response that comes to mind just to get the customer off your back. Netflix isn’t going to watch itself, is it? But customer service is about helping customers, not giving them false hope. It’s about identifying the real problem and coming up with a suitable solution. Not just telling customers what you think they want to hear. It takes time to learn how to handle delicate situations and think on your feet. These 6 mini-lessons will teach you how to address problem points, read between the lines, and propose meaningful solutions to keep customers satisfied, even when there is no easy solution. By the end of this course, you’ll be able to: • Understand the customer’s point of view • Communicate effectively • Manage the balance between company policy and satisfying the customer • Manage the customer’s expectations • Find solutions and follow-up on inquiries Why take this course? Since unsatisfied customers can result in loss of sales and bad publicity, effective problem solving is a crucial skill for teams in sales, customer support, marketers, and company managers. 15 mins | SCORM | Workbook 99.00 05/04/2021 30/04/2021 17
Cross-selling and Up-selling(ANMC1) Imagine this: you’re in a salon booking an appointment for a basic haircut. The receptionist tells you that you can book with a different stylist – one with a fancy title – who’ll give you a better cut, but it will be pricier. You agree. That’s called upselling. Now imagine you’re sitting in the chair, and this stylist informs you there’s a new take-home treatment out that will make your hair shinier. That’s cross-selling. Both upselling and cross-selling are brilliant ways of making extra sales and increasing profit. But if you look like a ‘wheeling and dealing’ con artist, it can at best come off as desperate and off-putting. At worst, it will look like you’re taking advantage of your customers. This course will show you how to recognize opportunities and choose appropriate methods of cross-selling or upselling in a way that keeps both the business and the customer happy. By the end of this course, you’ll be able to: • Understand the importance of knowing your product • Identify different methods of up/cross-selling • Decide when to up/cross-sell • Choose the appropriate up/cross-selling method for different channels • Use appropriate pricing systems • Focus on customer service rather than sales Why take this course? If your teams are using poor upselling or cross-selling techniques, you risk bombarding people with irrelevant products. It also gives the impression you have little knowledge of your merchandise or the needs of your customers. On the other hand, if you’re not cross-selling or upselling yet, you might be leaving money on the table. This course is ideal for anyone who works with customers and wants to learn how to make more money without driving their customers away. 15 mins | SCORM | Workbook 199.00 05/04/2021 30/04/2021 19
Being Confident(ANMB1) Have you ever watched a news bulletin of a head of state or world leader giving a speech? Regardless of what they’re saying, imagine how nerve-wracking that must be, standing in front of a large audience and being watched on TV by millions around the world. Scary stuff! Chances are, in your work, you won’t be addressing millions or leading an entire country – most jobs aren’t that demanding. But just putting yourself out there can be scary. Even in a regular, everyday office environment, being confident in the workplace is important for your career. Showing self-belief will encourage others to believe in you, too, and listen more readily. By the end of this course, you’ll be able to: • Understand the positive effects of self-confidence • Identify how your confidence affects others • Take positive steps to be more confident Why take this course? If you’re a leader, being confident in yourself and your team can inspire team members to build their confidence and achieve better results. This course will help you understand the benefits of being self-confident, and how being more confident in the workplace can improve your working relationships and career prospects. 10 mins | SCORM | Takeaway Tasks 1.00 05/04/2021 07/05/2021 17
Making Decisions(ANMB5) Everybody has that one friend who’s terrible at making decisions about anything – what to eat for lunch, which movie to watch, what outfit to wear – the list is endless. It can be pretty infuriating, right? While these examples of indecisiveness might make you mad, they probably won’t have a huge effect on your day. But what about important decisions? In the workplace, decision-making skills are vital. Whether it’s choosing the correct person to hire, the best way to undertake a task or project, or how to resolve a conflict or situation, the outcomes of your decisions will affect the success of your business. By the end of this course, you’ll be able to: • Understand why decision making is so important • Tackle uncertainty • Make better decisions Why take this course? Decision making is a crucial leadership skill, as being able to give your team a clear direction boosts trust and productivity. If you’re new to leadership or find decision making tough, this course will teach you how to stop avoiding uncertainty and make better decisions with confidence, so you can lead a team successfully and build better relationships. 10 mins | SCORM | Takeaway Tasks 99.00 05/04/2021 30/04/2021 17
Growth Mindset(ANMS3) Maybe she’s born with it. Maybe it’s her growth mindset. Growth is a part of life. But when it comes to learning, lots of us can be set in our ways, making it harder to grasp new information, rise to challenges, and adapt to change. You’re either smart and talented, or you’re not… right? Wrong! Fixed mindsets teach us that we’re simply born with a set level of talent, intelligence, and interests, and that talent alone is the source of our success. But this is limiting. Instead, a growth mindset teaches us to believe that our abilities can be developed through lots of hard work and dedication. People with a growth mindset are more likely to enjoy learning, seek out situations in which to experiment, and even see failure as a positive opportunity to grow. By the end of this course, you’ll be able to: • Explain what is meant by a growth mindset • Recognize the benefits a growth mindset can have on an individual’s approach to learning • Demonstrate ways of channeling a growth mindset for your whole team Why take this course? This course is perfect for managers of all levels who are curious about adopting a growth mindset for the good of their teams. Developing a growth mindset will not only help people at work but in relationships and all other aspects of life too! 10 mins | SCORM | Takeaway Tasks 149.00 05/04/2021 30/04/2021 18
Interview Skills(ANMB4) So, all that hard work creating a first-rate application and resume has paid off and you’ve landed an interview for your dream job. Do you: A) sit back and count down the days before you start your new position? B) skim through the company’s website 2 minutes before the interview? Or C) prepare thoroughly, dress appropriately and arrive in plenty of time? Okay, it’s pretty obvious what the right answer should be. Yet, having a solid interview technique can take time to master. Even after careful preparation, you may still be caught off guard by some unexpected questions. By the end of this course, you’ll be able to: • Effectively improve your interview technique • Handle group or panel interviews • Answer difficult questions and use the STAR method Why take this course? Developing strong interview skills means that you’ll be able to present your best self in all types of interview situations. This course is for anyone who wants to improve their techniques. It will help you to not only secure that dream job but become a dream employee in the eyes of hiring managers and employers. 10 mins | SCORM | Infographic 99.00 05/04/2021 30/04/2021 17
Career Planning(ANMS1) Planning for your career might seem like something that only needs to happen once, like getting braces to straighten your teeth. For example, many of us probably made a plan near the end of high school or college. Then, well, we’re set. This might have been true if we only had one job which lasted the whole of our working lives. Yet, most adults will change careers – not just jobs – up to 7 times. Creating career plans on a regular basis can therefore be hugely beneficial. By the end of this course, you’ll be able to: • Understand exactly what a career plan is • Identify the importance of having a strategy and why it can lead to success • Write an effective career plan and use SMART goals Why take this course? Effective planning is a worthwhile investment to ensure that you reach your full potential and develop a rewarding, fulfilling career. This course is suitable for professionals of all ages, at any stage of their career. It will help you to understand the advantages of regular planning and show you how to put those techniques into practice. After all, those perfectly straight teeth can sometimes become crooked again… 10 mins | SCORM | Infographic 149.00 05/04/2021 30/04/2021 18
The 7 Skills of Critical Thinking(ANMB9) The philosophies of history’s great thinkers have been the starting point for much of the innovation we take for granted now. Without them, we might never have had cell phones, computers, or even electricity! See, critical thinking is the ability to think clearly and rationally, to fully understand the logical connection between ideas. In business, critical thinking is vital to keep innovating and stay ahead of the game. The business world is moving faster than ever before, so the need for critical thinking at every organizational level is growing. But despite this, these skills seem to be lacking. By the end of this course, you’ll be able to: • Identify the 7 skills of critical thinking • Use techniques to improve critical thinking skills • Use the RED model to assist decision-making Why take this course? The ability to use critical thinking to drive problem solving and innovation is a sought-after skill, so instilling a critical thinking culture in your business could be a game changer. For those in leadership and management, or employees wanting to take their skills further, this course will help. It explains the 7 skills of critical thinking and offers techniques to help improve your skills. 10 mins | SCORM | Takeaway Tasks 99.00 30/04/2021 06/05/2021 17
Creative Thinking(ANMB10) Creative Thinking in Business is the process by which individuals come up with new ideas or new approaches in order to solve problems. Whether it’s inventing a new product or finding ingenious ways to cut costs and improve quality – like a bagless vacuum cleaner, for example – creative thinking underpins development and innovation. And now, more than ever before, the ability to think outside the box is necessary right across organizations, in order to keep pace and push business forward. By the end of this course, you’ll be able to: • Define the meaning of creative thinking • Identify the benefits of creative thinking in business • Practice strategies to improve your own creative thinking skills • Encourage teams to think creatively Why take this course? Thinking creatively will help find solutions. If you’re a business owner, leader, manager, or team member, this course is for you. It will explain the concept of creative thinking and the benefits it can bring to businesses. It will also give you strategies to help improve your creative thinking and, for leaders and managers, will show you how to encourage your teams’ creativity, too. 15 mins | SCORM | Takeaway Tasks 99.00 30/04/2021 06/05/2021 17
Critical Observation(ANMB11) Observation is a key component of innovation. By observing how we and other people do things, we will spot opportunities for improvements. The more we observe, the more opportunities we’ll find. And if a problem is spotted, we can work to provide solutions. In business innovation, becoming a critical observer can help you recognize problems before others do. It allows you to predict obstacles on the horizon. And, by heightening awareness of the unexpected, and plotting and analyzing data, you can provide original solutions to problems that would otherwise be unforeseen. By the end of this course, you’ll be able to: • Describe the principle of critical observation • Identify the need for critical observation in innovation • Practice critical observation techniques to improve problem-solving Why take this course? Whether it’s predicting where supply issues could arise to ensure you’re not caught out, or modeling the ways a global crisis could affect your sales, in business being able to expect the unexpected is a crucial element of progress. Whatever field you work in, the ability to do this can help improve plans and streamline processes. For leaders and managers, this course will explain what critical observation is and why it’s important in innovation. It will also give you advice on improving critical observation skills across your business. 10 mins | SCORM | Takeaway Tasks 99.00 30/04/2021 06/05/2021 17
Thinking Logically(ANMBI2) Logic and creativity are opposite forces. They’re crucial for any successful business, especially when it comes to innovating.Creativity is required in order to keep things fresh, generate new ideas, and keep the company flexible. Logical thinking on the other hand requires reasoning and facts. It’s needed to instill sensible strategies, resolve problems quickly, and ensure that any bad or crazy ideas don’t get out of hand. Even in the most creative of companies, a lack of logical thinking within your teams and your business can be disastrous, leading to inefficiencies and bad business decisions. By the end of this course, you’ll be able to: · Identify the different types of thinking needed for successful teams · Understand the benefits thinking logically can have on your business · Use techniques to encourage logical thinking at every level of your organization Why take this course? No matter what type of industry you’re in, logical thinking is needed to ensure that individuals and teams remain efficient, focused, and adaptable. If you’re a business leader who values innovation, then this course is for you. It will guide you through how to utilize logical thinking to continually maximize the input and performance of your teams. 10 mins | SCORM | Takeaway Tasks 99.00 30/04/2021 06/05/2021 17
The Power of Analysis(ANMS2) What’s your hidden superpower? Creativity? Hawk-like hearing? Maybe the ability to always be barefoot at the exact moment a rogue Lego piece appears on the floor? (Ow, we’ve all been there.) For businesses in the real world, their hidden superpower is analysis. Modern companies the world over are using the power of analysis to become more efficient. A great business analyst increases profit margins and identifies compliance gaps, ultimately paving the way for businesses to beat their competition. By the end of this course, you’ll be able to: • Define and identify the benefits of business analysis • Recognize how analysis can support and encourage business innovation • Demonstrate ways of levering business analysis to drive your company forward Why take this course? This course is for leaders and business owners in any industry who want to better understand the role of business analysis, and harness its power to make them stand out. When it comes to business innovation, the devil is in the details. Ideas can come from anywhere, but only through analysis are you able to spot gaps, find solutions, add value, and continually bring about innovation in your business. 10 mins | SCORM | Takeaway Tasks 149.00 30/04/2021 06/05/2021 18
Building Trust and Rapport(ANMC3) Coaching is a brilliant tool that managers use to maximize staff potential. By using your relationship with employees, you can encourage them to learn. But, if you don’t have a reasonable relationship with your employees to begin with, you won’t be able to improve their skills. A large part of coaching involves knowing enough about the person’s life to develop a joint plan to reach their goal. Those that don’t trust their manager won’t be able to have an honest conversation about their situation. If you want your team members to be passionate about their work and motivated to learn for themselves, you need to build trust with them and give them a reason to push themselves further. By the end of this course, you’ll be able to: • Understand the importance of trust and rapport in coaching • Use strategies to get to know your staff • Adapt to people’s comfort levels Why take this course? If you’re a manager looking to improve your team’s skills, hope to be a manager one day, or simply want to improve your coaching skills with colleagues, understanding the correlation between trust and commitment is a must. This course will explain how getting to know your staff individually will open your eyes to their situation and allow you to optimize their efforts by building a connection with them. 15 mins | SCORM | Takeaway Tasks 199.00 30/04/2021 06/05/2021 19
Using the Right Language(ANMC4) Using the right language is like, really important man. ’Cos if you don’t then people might not respect you and stuff. That’s right. People will perceive you differently depending on the language you use. Be too conversational and relaxed, and they may not think you’re professional. Be too pompous and stuffy, and they might think you’re not human. When you deal with customers, it’s vitally important that you use the right language. Be positive, confident, clear, and polite. It’s also important to be empathetic, showing that you understand how they feel and what they want. If you can do all that, you’ll build great customer relationships. By the end of this course, you’ll be able to: • Identify right and wrong language • Recognize the benefits of using the right language • Describe how to use the right language Why take this course? It’s so important that you use the right language when working in customer service. That’s why this is the right course for you. You’ll find out the types of language you should and shouldn’t use, understand the benefits of using the right language, and learn how to use it in your job. 10 mins | SCORM | Workbook 199.00 30/04/2021 06/05/2021 19
Nurturing Customer Relationships(ANMC5) Good customer relationships are worth their weight in gold. Without them, sales will be more difficult to close, and your business will start to fail. When customer relationships go bad, things can very quickly become toxic and your business might suffer. To stop this from happening, you need to work on those customer relationships. If they’re good, make sure they stay that way. If they’re not so good, then give them some TLC. Nurturing customer relationships is all about keeping current customers happy and building relationships, so they keep coming back for more. By the end of this course, you’ll be able to: • Understand why good customer relationships are important • Identify what makes a good customer relationship • Develop & nurture excellent customer relationships Why take this course? If you work in customer service, then you’ll need to nurture your customer relationships. This course will help you to figure out what makes a good customer relationship and understand why it’s so important. It’ll also give you tips on how to develop and nurture excellent customer relationships so that your business can continue to grow and thrive. 10 mins | SCORM | Workbook 199.00 30/04/2021 06/05/2021 19
Handling Complaints Gracefully(ANMC6) It’s a well-known fact that everyone loves to give advice, but nobody likes to take it. And this doesn’t change because you’ve got your name on the office door, or you’re the employee of the year. But, unhappy employees or disgruntled customers are an expected part of any business. So, it’s essential to learn how to handle complaints gracefully. Handling a complaint well demonstrates compassion for your customers and a willingness to improve your company. On the other hand, if your staff often ignore people. Or consistently repeat that they can’t do anything because it’s “against company policy”, then you have a problem. Ignoring a customer’s needs or not dealing with an issue can leave a customer just as unsatisfied as if you were rude and patronizing. By the end of this course, you’ll be able to: • Understand what a complaint is and why you should listen • React to a complaint appropriately • Assume positive intent • Understand the difference between an apology and sincerity • Resolve problems effectively • Understand the value of compensation • Use complaints to the company’s advantage Why take this course? Not listening to or solving a customer complaint is bad customer service. This can lead to dissatisfied customers who try to tarnish your brand’s name. You could also lose the opportunity for free referral marketing through happy customers (or brand ambassadors, as we like to call them). This course will help anyone who is working around customers, be it in technology, sales, or customer support, deal with complaints effectively and ultimately improve customer service, retention, and loyalty. 15 mins | SCORM | Workbook 199.00 30/04/2021 06/05/2021 19
Managing Customer Expectations(ANMC7) Imagine if trains were to arrive ‘when they can’. Or people turned up at weddings on a different date than the one on the invitation. Or use-by dates on food weren’t accurate. The world would be in chaos. The most successful companies know how to manage expectations the best they can. Others decide to be vague with dates to avoid false hope. But that brings disorganization. And with disorganization come disgruntled customers and a tarnished name. This course will teach you how to manage expectations to ensure a seamless and satisfying customer experience. By the end of this course, you’ll be able to: • Set achievable goals • Offer promises about deliverables • Align customer and business goals Why take this course? Managing customer expectations is a small but powerful skill for teams working in any part of the customer experience. When a company is able to make promises (and keep them) it demonstrates confidence in its ability. But, more importantly, it builds a smooth and frustration-free journey for the customer. This is essential training. 15 mins | SCORM | Workbook 199.00 30/04/2021 06/05/2021 19
The Basics of Business Writing(ANMB3) All professional writing needs to meet a certain standard. No one wants to read a badly written story or report. If the content doesn’t make sense and the sentences are grammatically incorrect, the readers will quickly give up reading it, and its message will be lost. This is also true of business writing. You don’t need to write an award-winning novel every time you send a memo. But learning to write well will help you in all aspects of your job. From sending perfectly pitched letters and emails, to writing clear reports that will influence important business decisions, increasing your skills in written communication can make your working life a whole lot easier. This course will show you how. By the end of this course, you’ll be able to: • Use good techniques in internal business correspondence • Apply effective writing techniques in letters and emails • Improve your written communication skills in reports Who should take this course? Everyone can benefit from improved business-writing skills. This course will provide you with useful tips to improve your written communication skills, teach you how to plan and edit your writing, and help you apply these techniques to all areas of your work. 15 mins | SCORM | Infographic 99.00 30/04/2021 06/05/2021 17
Being Self-Aware(ANMS4) Have you ever been on the receiving end of the line “Take a long hard look at yourself!”? Sobering, isn’t it? Sometimes it’s easy to get caught up in situations and lose sight of what you’re actually trying to achieve. But, for any entrepreneur to be successful, great self-awareness is a must. Being self-aware means having the ability to see yourself clearly and objectively through reflection and usually some soul-searching. It might seem like a pretty abstract concept, but it helps keep things in perspective. Being able to reflect on yourself and your interactions with others will not only improve your own mental well-being, but also your vision and success in business. By the end of this course, you’ll be able to: • Identify how to exercise self-awareness • Identify the importance of self-awareness in business • Use techniques to master your own self-awareness Why take this course? Successful entrepreneurs know the first steps to success come from inside. They understand who they are, and use their instincts and intuition to achieve their goals. If you’re a budding entrepreneur or business leader, this course is for you. It will explain how having the ability to reflect and learn about yourself helps you to achieve and progress in business. And it will give you some useful advice on getting to grips with your own self-awareness. 10 mins | SCORM | Takeaway Tasks 149.00 30/04/2021 06/05/2021 18
Building Relationships and Networking(ANMC8) Fantastic working relationships have led to some great and extremely profitable products. Think Disney working with Pixar, GoPro teaming up with Red Bull, and the ultimate pairing of Taco Bell and Doritos! But your business doesn’t need to be a household name to build an effective relationship. When businesses work together successfully, they can achieve great things. But building great working relationships and maintaining them can be difficult. So, how can you make sure the relationship will benefit both sides and last for longer than a few months? And how do you make these contacts in the first place? By the end of this course, you’ll be able to: • Identify effective networking techniques • Describe ways to create great working relationships • Create a plan to maintain and grow business relationships Why take this course? Whether you’re just starting a new business, or looking to expand your current enterprise, this course is designed for you. You’ll learn to network effectively, cultivate fantastic business-to-business relationships that’ll benefit your company, and increase your standing in your chosen field. 10 mins | SCORM | Takeaway Tasks 199.00 30/04/2021 06/05/2021 19
Turning Ideas into Action(ANMS5) Everyone’s had that lightbulb moment. When you think of an idea so brilliant that it could just change your life. You can almost hear the “ding!” as it appears over your head. Some ideas could give rise to huge companies with a presence around the world. Or they could turn out to be flops in an oversaturated market. Either way, you’ll never know until you take those ideas seriously and create an action plan to bring them to life. Figuring out how to turn ideas into actions can be daunting, but this course is designed to show you the steps you can take to make your vision a reality. By the end of this course, you’ll be able to: • Analyze your ideas effectively • Create a plan to turn ideas into actions • Monitor the outcomes of ideas Why take this course? This course is designed to benefit entrepreneurs and innovators across all industries, with clear steps to make your new business idea a reality. Our tips will help you take the next steps to get your business ideas off the ground and let your dreams take flight. 10 mins | SCORM | Takeway Tasks 149.00 30/04/2021 06/05/2021 18
The Four Types Of Leader(ANMC9) When thinking of great leaders, people like driven presidents or heads of state who achieved their goals might come to mind. Or maybe you remember someone from your personal life, like a teacher or school principal, whose “no-nonsense” attitude helped get results. Although these types of people may not have been liked by everybody, they all used their leadership styles to create success. It just goes to show that whether you’re popular or not, adopting the appropriate style of leadership will encourage others to follow your guidance. In the workplace, the same rules apply. By the end of this course, you’ll be able to: • Understand what a ‘leader’ is • Understand why leadership is important • Identify the 4 leadership styles, their advantages, and disadvantages • Adopt a leadership style that works for you Why take this course? Whether it’s running a team project or fairly dividing a birthday cake up for the office, leadership skills are useful. This course will help you learn about the different styles of leadership, as well as discover which method works for you so that you can always perform at your best. 10 mins | SCORM | Takeaway Tasks 199.00 30/04/2021 06/05/2021 19
Emotional and Cultural Intelligence(ANMC10) We tend to measure intelligence with things like academic grades, IQ, or the ability to solve complicated math problems. But intelligence isn’t just about being good at exams or having superhuman math skills. Did you know that a large part of intelligence is about reading emotions and adapting to culture? In the workplace, reading emotions and adapting to cultural differences helps teams work together more effectively, leading to increased performance and productivity. So, being able to understand and organize emotions is a vital skill. As businesses become more diverse, cultural intelligence is now an essential tool which, if mastered, will improve your personal and work relationships. By the end of this course, you’ll be able to: • Understand what emotional intelligence (EQ) is • Understand what cultural intelligence (CQ) is • Define how they coincide • Identify why they’re important for business • Improve your EQ and CQ skills Why take this course? For leaders, using and modeling good EQ and CQ skills is an essential part of keeping your team on track. If you’re new to leadership or more experienced but want to refresh, this course will help. It will explain what emotional and cultural intelligence are, how they coincide, and how using them benefits your business. It will also give you some useful advice on improving your skills. 10 mins | SCORM | Takeaway Tasks 199.00 30/04/2021 06/05/2021 19
Being Positive(ANMB12) We all know someone who is a positive role model. Maybe it’s your favorite teacher from your school days, someone who inspires you in a social group, or even a relative? Whoever it is, having a positive mental attitude is likely a contributory factor to your opinion of them. Being positive as a leader uses many of the same traits. You want to bring out the best in others, supporting and building relationships with them. That’s what leaders should do. So if you can train yourself in positivity, it’ll make you a better, more successful person, and your team will improve. By the end of this course, you’ll be able to: • Recognize the importance of positive leadership • Identify different techniques to improve your own positivity • Implement ways of increasing your team’s positivity Why take this course? Improving your positivity is a great way to engage yourself and others in your team. Keep feeding yourself with positivity and you’ll be able to share it with others. If you lead a team, it’s a great and easy way to increase morale, reduce staff turnover, and improve relationships with those around you. Take this course and find out how. 15 mins | SCORM | Takeaway Tasks 99.00 30/04/2021 06/05/2021 17
The Power of Patience(ANMB13) Patience. For some it’s just a card game, for others it’s about keeping their calm when things don’t go their way. Patience isn’t just a card game or a virtue. It can be powerful, too. It’s an essential tool for every leader that will improve success rates and help build better workplaces. When you use patience in the workplace, you can improve relationships, command respect, and win better deals. Successfully exercising patience can take a little time out of your day, but it’s worth it. In the long term, you’ll save time and money by listening to staff, considering your options, and biding your time in dealmaking. By the end of this course, you’ll be able to: • Recognize the benefits of being patient • Describe patience-building techniques • Practice patience while interacting with your team Why take this course? If you’re a leader, you’ll need to exercise patience to be successful. Beyond just counting to 10, there are many techniques you can use to help with that. So, if you want to learn how to be as cool as ice, then this course will help you. You’ll learn about patience, how it can be useful in the workplace, and how you can be more patient as a leader. 10 mins | SCORM | Takeaway Tasks 99.00 30/04/2021 06/05/2021 17
Effective Meetings(ANMC11) In many workplaces, any mention of the word “meeting” is met with a collective sigh. That’s usually because people’s experience is of ineffective meetings which they see as boring, pointless, and a waste of valuable time. Like any task, holding an effective meeting needs careful planning and set goals to identify who should be involved and what should be discussed. Done right, this will dispel the myth of “boring” meetings in your workplace and, importantly, streamline the meeting process, leading to more successful outcomes. By the end of this course, you’ll be able to: • Plan effective meetings • Implement meeting etiquette • Create actions and set goals Why take this course? If you’ve ever been in a pointless meeting, you’ll know how irritating it can be. As a leader, you can change that. Regardless of your experience in leadership, this course will benefit you. It gives useful advice on the things you need to know, and do, to deliver effective, focused, and purposeful meetings, to improve outcomes. Streamlining your meetings like this will not only save time but it will have positive effects on the performance of your team, and your business. 10 mins | SCORM | Takeaway Tasks 199.00 30/04/2021 06/05/2021 19
Know Your Customers(ANMC12) Sometimes, characters surrounded in mystery and the unknown can be really entertaining – horror movies use dark and shadowy presences to scare us out of our minds! Characters like these are intriguing, and trying to figure out what makes them tick is pretty exciting. In business, not knowing your customers can make your life as scary as any horror movie. If you don’t know enough about them, especially what they want, it can have a drastically negative effect on your sales. Investing time in getting to know your customers is a crucial part of running a successful business. By the end of this course, you’ll be able to: • Understand what it means to ‘know your customers’ • Identify how you can get to know them • Apply customer knowledge techniques to boost your sales Why take this course? If you run a business or deal with customers in any way and want to ensure a successful sale or keep them coming back for more, you need to offer the service or product that best suits them. This course will show you how analyzing a range of factors and habits helps ensure you get your products and your delivery just right. Get ready to hop into your customers’ shoes. 10 mins | SCORM | Workbook 199.00 30/04/2021 06/05/2021 19
Digital Marketing: LinkedIn and Social Media(ANMC13) Social media is everywhere. Research shows that over half of the earth’s population now uses some form of social media. Did you know, in an average internet minute, Facebook has 973,000 logins? And LinkedIn has over 660 million users in total? With numbers like that, it’s easy to see how social media has become an important tool for digital marketing. Social media marketing (SMM) isn’t just about getting people to click through to your website using a catchy ad, though. It’s about designing and creating targeted content, tailored to each platform, to drive engagement, grow a following, and encourage sharing. By the end of this course, you’ll be able to: • Recognize the marketing benefits of LinkedIn & social media • Identify the most suitable platforms for your business • Create and implement LinkedIn & SMM plans Why take this course? Whether you’re a business leader, or a marketing executive or manager, understanding how to use social media for marketing is essential. This course will describe the benefits of social media marketing, and examine the most popular platforms, to help you decide which ones are right for your business. And, by following the advice in this course, you’ll be able to build an effective social media marketing plan, too. 10 mins | SCORM | Development Plan 249.00 30/04/2021 06/05/2021 19
Email Marketing(ANMC14) Technology continually brings us new ways to communicate, so using emails for marketing might sound like yesterday’s news. But recent studies show that email marketing is now more effective than ever! In fact, when it’s done correctly, it’s the most effective marketing channel. On average, every $1 spent on email marketing gets a $51 return. So it’s worth the investment. Effective email marketing helps businesses connect with their customers, develop strong client relationships, convert prospects, and turn one-time purchasers into regular buyers. And the best thing about email marketing is that the whole process can be automated. By the end of this course, you’ll be able to: • Recognize the benefits of email marketing • Produce an effective email marketing strategy • Design and test email marketing campaigns • Create targeted and effective email marketing using automation software and analytics Why take this course? To successfully market your brand, you need to have every base covered. If you work in marketing at any level, then this course can help. It will investigate the benefits of marketing by email, as well as useful approaches, and tools, to help enhance your email marketing. And by using the tips in this course, you’ll be able to create an effective email marketing strategy that suits the business’s needs. 10 mins | SCORM | Development Plan 199.00 30/04/2021 06/05/2021 19
Connecting with Customers(ANMC15) The modern world is a convenient place if you’re a shopper. Businesses compete with each other to bring customers the best quality at the lowest price, but this can be problematic for the company you work for. Customers are faced with too much variety. How are you going to offer them your best customer service if they’re shopping elsewhere? In order to retain customers at the front end, you need to connect with them. All retail staff have a role to play in creating and maintaining these connections. If you do so, you’ll have more pleasant interactions and give them a better experience in store, as well as other worthwhile gains. This course can help you get started. By the end of this course, you’ll be able to: • Identify the benefits of connecting with customers • Demonstrate different ways to make connections • Explain how positive connections to customers can increase job satisfaction Why take this course? Every interaction with a customer is important. But in an increasingly digital world, many traditional opportunities to interact, such as when ordering products, are automated, and therefore no longer available. This means the times that you do get to build connections are limited and crucial. If you work in retail and deal with customers either online or in person, this course will help you upskill. 10 mins | SCORM | Takeaway Tasks 199.00 30/04/2021 06/05/2021 19
Dealing with Stressful Situations(ANMS6) We’ve all been there. An unhappy customer holds you up while the line of shoppers waiting to pay gets longer and longer. Your stress levels are rising. You need to figure out a way to resolve the situation and get the line moving, or you’re going to have even more unhappy customers to deal with. So, what do you do? Being able to deal with stressful situations will help you thrive in retail. If you understand why situations can become stressful, you can prepare for them. Once a stressful event develops, it’s useful to know the most effective action to take. And being able to manage and reduce your own levels of stress will help you keep your cool. By the end of this course, you’ll be able to: • Recognize why situations become stressful • Explain how to handle stressful situations • Implement techniques to manage stress Why take this course? Anyone starting out in retail will benefit from taking this course. You’ll learn why stressful situations occur, discover how to deal with them, and learn techniques that will help you handle your own levels of stress. 10 mins | SCORM | Takeaway Tasks 149.00 30/04/2021 06/05/2021 18
The Power of Teamworking(ANMC16) While teamwork may not be everyone’s favorite way to get things done, there are many tasks and projects that simply cannot be completed by a single person. Love it or hate it, teamwork is a necessity in the workplace. Even if your job is largely independent of others, sooner or later, you will have to work in a team. If you feel like you’re not equipped for teamwork, then just think about the skills and expertise you can bring to the table. Successful teams build better businesses and are highly valued by employers. When you don’t embrace teamwork, you’re instantly reducing your worth to an organization. The great news is, you can work on your soft skills to become better at teamwork. By the end of this course, you’ll be able to: • Understand the benefits of teamwork • Negotiate the barriers to teamwork • Use essential skills to improve your team working Why take this course? Whatever your role and wherever you work, making sure you can work in a team is essential. This course will teach you about the benefits of teamwork, look into some barriers, and discuss essential skills you’ll need to become a more successful team worker. 10 mins | SCORM | Takeaway Tasks 199.00 30/04/2021 06/05/2021 19
Collaboration(ANMC17) Just like in sports, working with others in your job makes you far more effective than when you work alone. Larger tasks and projects can’t be accomplished by just one person and, usually, better ideas come about when multiple people put their heads together. Collaboration is key to improving output, quality, and effectiveness. Each person brings something unique to the table and contributes to achieving the best possible result. Luckily, thanks to technology, there are now even more ways to work together efficiently. By the end of this course, you’ll be able to: • Understand what collaboration is • Identify the benefits of collaborative working • Overcome barriers to collaborative working • Use technology to work collaboratively Why take this course? Wherever you work, if you manage or are part of a team and want to improve collaboration, then this course can help. It will discuss the benefits of working collaboratively, ways to overcome barriers to collaborative working, and how technology can assist collaboration. 10 mins | SCORM | Takeaway Tasks 199.00 30/04/2021 06/05/2021 19
Dealing with Difficult Personalities(ANMC18) We all know someone who can be bossy or a bit of a know-it-all, don’t we? How about someone who always criticizes or doesn’t contribute at all and lets others pick up the slack? Politely, we describe them as ‘difficult’. Dealing with pleasant, positive people is easy. But everyone goes through a period in their life when they aren’t at their best or are ‘difficult’, at least from someone else’s point of view. Whether it’s a ‘one-off’ or a permanently difficult personality you’re dealing with, being able to maintain a relationship with them in the workplace is vital for achieving goals successfully. By the end of this course, you’ll be able to: • Understand how to be assertive with someone difficult • Keep a clear narrative and communicate successfully • Deal with difficult people • Defuse difficult encounters • Identify the different types of difficult people Why take this course? Dealing with ‘difficult’ people can be, well, difficult. But your ability to deal with different types of people may influence your success and overall happiness more than many other skills you might develop, so it’s important stuff. This course will help by teaching you coping and negotiating strategies for dealing with those difficult people in your life. 10 mins | SCORM | Takeaway Tasks 199.00 30/04/2021 06/05/2021 19
Eating Healthily(ANMS7) Sugary treats all taste great, right? But, nutritionally, they’re not so good and have dangerous effects on much more than your waistline. So, making good food choices is a crucial part of maintaining your overall well-being, both in and out of work. Food for thought! While getting through a workday without that sugar fix might seem impossible, by making better food choices, you’ll see improvements in your energy levels and work productivity. And don’t worry, there are still ways to satisfy cravings and maintain good eating habits. By the end of this course, you’ll be able to: • Understand the dangers of making the wrong food choices • Make better choices to satisfy the sugar cravings • Choose healthier food options to improve your work, as well as your life • Create a healthy-eating workplace Why take this course? Everyone’s gotta eat, right? So, whoever you are and wherever you work, this course is for you. Starting a habit of healthy eating in your workplace could see great improvements in staff well-being and productivity, making your company more efficient. Now that’s definitely an idea worth sinking your teeth into! 10 mins | SCORM | Infographic 149.00 30/04/2021 06/05/2021 18
Dealing with Stress(ANMS8) You know that feeling: you’ve burnt your breakfast, the freeway is a nightmare, and your to-do list is huge. Meanwhile, your 10:30 meeting has been pushed forward and the phone’s ringing off the hook. No wonder your hair is turning grey. Stresses like these can be difficult to deal with. If you don’t recognize the signs and symptoms quickly, stress can be seriously damaging to your mental and physical health, impacting every part of your life, including your work. This course is designed to help you cope with those stresses so you can stay healthy and productive. By the end of this course, you’ll be able to: • Identify the main causes of stress • Know how to spot if you, or someone else, is showing signs of stress • Use simple strategies to manage your stress Why take this course? Feeling “stressed out” occasionally is normal, but you’ll need to take action before it starts affecting your life. This course will teach you how to recognize if you’re suffering from stress, and what to do about it. It will be beneficial to all workers, but managers or persons of responsibility pay close attention, as having a team member who’s suffering from stress will have a negative impact on the productivity of your company, making early intervention key. 10 mins | SCORM | Infographic 149.00 30/04/2021 06/05/2021 18
Self-Management(ANMS9) Think of the best manager you’ve ever had. They likely showed great leadership skills, and were knowledgeable and patient. But, the real secret to their success? First and foremost, they were great at self-managing. Self-management is the ability to regulate your own emotions, thoughts, and behaviors effectively in different situations. From stress management to goal setting, self-management skills are crucial in the workplace as they help you contribute to a better work environment for yourself and your co-workers. By the end of this course, you’ll be able to: • Identify what is meant by self-management • Recognize the advantages of self-managed teams • Demonstrate how to apply self-management skills to the workplace Why take this course? Anyone can learn self-management skills, and doing so allows you to carry out tasks professionally and ethically. Having a team that’s able to manage itself in terms of productivity, quality, innovation, and profitability adds enormous bottom-line value to any business. This course is for professionals of any level who want to master their self-managing skills in order to thrive both personally and professionally. 10 mins | SCORM | Takeaway Tasks 149.00 30/04/2021 06/05/2021 18
Time Management(ANMS10) “Time and tide wait for no man” is one of literature’s most famously quoted proverbs. The sentiment is simple: that the passage of time is inevitable, so we shouldn’t delay in doing things. As in many aspects of life, time is often of the essence in our busy work environments, too. From increased productivity, to reduced stress, managing your time well is an important skill to have; not just for enhancing your professional life, but for your personal life, too. By the end of this course, you’ll be able to: • Recognize the importance of time management in the workplace • Demonstrate time-management strategies • Categorize effective techniques for managing limited time Why take this course? If you and your team aren’t working wisely, it could be costing your business time and money. This course is for any professional who wants to better understand the ways time management can enhance your work ethic - leading to a happier and more productive workplace for all. 10 mins | SCORM | Takeaway Tasks 149.00 30/04/2021 06/05/2021 18
Staying Motivated(ANMS11) Why does it seem so hard to do some things and simple to do others? It’s tough to get yourself back to the gym after a few weeks off, but it’s oh, so easy to enjoy that double cheeseburger with all the trimmings. Or maybe you threw yourself into a project with great excitement but now it’s day 4 and you just don’t feel as enthusiastic. Motivation is what drives you to achieve your goals. But there are different types of motivation, and some work better than others at getting you started and keeping you moving forward. Figuring out how to stay motivated will help you begin projects, keep your energy up as you work on them, and ensure you see them through to the end. By the end of this course, you’ll be able to: • Recognize the value of motivation • Identify the different kinds of motivation and their benefits • Use tools and techniques to stay motivated Why take this course? If you find it hard to get started, or feel your enthusiasm flagging in the middle of a project, revisiting your motivation to find out if it’s strong enough, or even if it’s the right kind, can revitalize your drive. This course will help you get started. 10 mins | SCORM | Takeaway Tasks 149.00 30/04/2021 06/05/2021 18

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